Protect & Build Your Online Reputation

We monitor reviews 24/7 and send instant alerts to you and our team. For crisis situations (1-2 star reviews with serious allegations), we can craft and approve professional responses within 1-2 hours. For standard reviews, we provide AI-powered response drafts within 4-6 hours during business days. Our goal is to respond publicly within 24 hours to show prospects that you care about customer feedback.

We can help remove reviews that violate platform policies, including fake reviews, spam, reviews from competitors, reviews with hate speech, or legally defamatory content. We'll flag these for removal through proper channels. However, legitimate negative reviews from real customers cannot be removed—even if they're unfair. Instead, we focus on professional responses that show your side of the story and on generating more positive reviews to improve your overall rating and push negative reviews down the list.

We monitor 100+ platforms including all the major ones: Google My Business, Facebook, Yelp, BBB, Trustpilot, TripAdvisor, Angie's List, HomeAdvisor, and industry-specific sites (Avvo for lawyers, Healthgrades for doctors, DealerRater for auto, Zillow for real estate, etc.). Professional and Enterprise plans can include custom platform monitoring based on your specific industry needs.

We create automated email and SMS campaigns that reach out to satisfied customers after a purchase, appointment, or positive interaction. These campaigns include personalized messaging with easy-to-use links or QR codes that direct customers to leave reviews on your most important platforms (Google, Facebook, Yelp, etc.). The timing is key—we send requests at optimal moments when customers are most likely to leave positive feedback. All campaigns are fully compliant with platform policies and include opt-out options.

It depends on your plan. Starter plans receive response templates and guidance to write your own responses. Professional and Enterprise plans include AI-powered response drafting that matches your brand voice and tone. We provide complete response drafts that you can approve, edit, or request revisions on before posting. For Enterprise clients with dedicated account managers, we can handle the entire response process (with your approval) so you never have to worry about it.

Most clients see noticeable improvements in their review volume and overall ratings within 30-60 days. Crisis management and professional responses to negative reviews show immediate impact on public perception. For businesses starting with a damaged reputation (below 3.5 stars), SEO reputation repair and rating recovery typically takes 3-6 months depending on review volume and the severity of the issue. Our 90-day guarantee ensures you'll see measurable progress or get your money back.

When a serious reputation threat occurs (viral negative review, PR incident, competitor attack, etc.), our crisis management team springs into action immediately. We'll contact you within 1 hour, assess the situation, develop a strategic response plan, craft professional public responses, implement damage control across all platforms, and monitor sentiment in real-time. For Enterprise clients, we provide 24/7 crisis hotline access and can deploy our full team including legal review if needed.

Absolutely. Fake reviews and competitor sabotage are more common than most businesses realize. We have specialized experience identifying fake reviews (checking IP addresses, reviewer history, language patterns, timing, etc.) and successfully flagging them for removal. We document everything and submit formal removal requests through Google, Yelp, and other platforms' proper channels. While we can't guarantee removal (platforms make the final decision), we have a strong success rate with clearly fraudulent reviews.

Our monthly reports include: total review count and new reviews by platform, average rating and rating trends over time, sentiment analysis (positive/negative/neutral breakdown), response rate and average response time, review generation campaign performance, competitor comparison (Professional+ plans), top keywords and themes in reviews, platform-specific performance metrics, and ROI analysis showing the business impact of reputation improvements. Professional plans receive weekly reports, and Enterprise clients get real-time dashboard access.

No. We offer month-to-month service with no long-term contracts or lock-in periods. We believe in earning your business every single month through results, not trapping you in a contract. You can cancel anytime with 30 days' notice. We also offer a 30-day money-back guarantee if you're not satisfied, and our 90-day reputation growth guarantee ensures you'll see measurable improvement or get a full refund. Most of our clients stay with us for years because the results speak for themselves.